We do not accept returns or exchanges unless the ticket you purchased is defective. If you receive a defective item, please contact us at our Email with details of the product and the defect. You can send the item you consider defective to: [email protected]
Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
In case you want to transfer your information to someone else, please follow this process: https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/how-to-edit-attendee-information?lg=en_US